Customer Reviews
Verified Denver area customer reviews for FlatRate Moving.
Bob W
On a positive note, they got the job done inside of 2 hours - moving furniture from basement to garage.
Professionalism: They did not know, in advance, if check payment was acceptable, so they had to call their supervisor to find out.
Promptness: They arrived at 11 am within the arrival window of 9 am to Noon. That said, I don't really like the impreciseness of a 3 hour arrival window, so would not go with EML next time.
Communication: Apparent poor communication between EML and them: When they arrived, they thought this was a move from one location to another, when in reality it was an in-house move. They also thought that they were going to move only 4 items, even though I had clearly listed a long list of items to be moved, on the EML move request.
Preparedness: they brought no tools with them, so I used my own tools and partially disassembled a desk for them, to make it easier for them to move. They apparently had rented a moving truck, even though no moving truck was needed.
Overall Satisfaction: I do not plan to use EML, again, as it appears that you have not adequately vetted your suppliers. Do you really listen to the comments on your post-move surveys and act upon them? With this experience with EML, it doesn't seem that way.
Elaine E
4/27/2015Portable Storage Load They were great! They got my move done early and they did a great job packing the pod to get maximum space used available. They also were very good at wrapping things that I didn't wrap as well. Thanks so much!
Matt M
This customer did not leave any additional comments.
Service Area
We provide moving services within 100 miles of Denver, CO.
FlatRate Moving - 800 E 73rd Ave , Denver, CO 80229
Equipment & Extra Services
In addition to labor-only moving services, we also provide the moving equipment, materials or additional services shown below.