When does the billable time begin?
The clock begins when we arrive at your first location and ends when we complete the move. Unlike most moving companies, we do not consider drive time to or from your location as billable.
Moves that require multiple stops as part of the same order, such as local moves, will be billed for all time from the origin to destination. For example, if we load a moving truck in Washington DC and then unload the truck in Fairfax, VA the billable time would include the drive time from DC to VA. Billing would begin on arrival at your first location and end when the unload is complete at your destination.