What are your cancellation and reschedule policies?
Cancellation and reschedule requests should be made by contacting Customer Support at (888) 354-8303. You may also contact us for additional contact methods and our hours of operation.
If your situation has changed, and you are no longer sure of your moving dates or destination, we offer pending status as a
Additionally, in an effort to accommodate the uncertainty of the relocation process, we allow your pending reservation to be applied to any location that we service. For example, if your moving services were originally scheduled in Richmond, Virginia, but you end up moving to Houston, Texas, your pending reservation can be applied to your new destination.
We will gladly reschedule your reservation at your request. There are no fees to reschedule provided that you give us at least 24 hours notice. Reschedule requests received less than 24 hours prior to your scheduled service are subject to a $150.00 (per reservation) No Show Fee. Please note that our ability to accommodate your reschedule request is subject to time and date availability.
A $50.00 (per reservation) cancellation fee will be charged in the event that you need to cancel your reservation. The cancellation fee applies to all canceled reservations, regardless of how much advanced notice you provide. Any cancellation request received less than 24 hours prior to your scheduled service is subject to a $150.00 (per reservation) No Show Fee, in addition to the $50.00 cancellation fee. The cancellation fee will be subtracted from your original deposit amount and the remaining balance, if any, will be refunded to your credit card.