What are your cancellation and reschedule policies?

Cancellation and reschedule requests should be made by contacting Customer Support at (888) 354-8303. You may also contact us for additional contact methods and our hours of operation.

NOTE: If you need to cancel your reservation, but plan to reschedule for an unknown date in the future, please review our flexible, no fee option, "Pending Reservations" below.
Pending Reservations

If your situation has changed, and you are no longer sure of your moving dates or destination, we offer pending status as a no fee alternative to canceling your reservation. Pending reservations are simply removed from the active schedule, allowing them to be rescheduled at a later date. You may keep your reservation in pending status for up to one year. Although you may take advantage of our pending reservation option at no additional charge, you are still required to provide us with at least 24 hours notice prior to your originally scheduled service, otherwise your reservation is subject to a $150.00 No Show Fee.

Additionally, in an effort to accommodate the uncertainty of the relocation process, we allow your pending reservation to be applied to any location that we service. For example, if your moving services were originally scheduled in Richmond, Virginia, but you end up moving to Houston, Texas, your pending reservation can be applied to your new destination.

IMPORTANT: Keep in mind that your pending reservation will be treated like a reschedule once your moving date is known. Our ability to accommodate reschedules are based on date and time availability, so we recommend providing as much notice as possible.

We will gladly reschedule your reservation at your request. There are no fees to reschedule provided that you give us at least 24 hours notice. Reschedule requests received less than 24 hours prior to your scheduled service are subject to a $150.00 (per reservation) No Show Fee. Please note that our ability to accommodate your reschedule request is subject to time and date availability.

Standard Cancellation

A $50.00 (per reservation) cancellation fee will be charged in the event that you need to cancel your reservation. The cancellation fee applies to all canceled reservations, regardless of how much advanced notice you provide. Any cancellation request received less than 24 hours prior to your scheduled service is subject to a $150.00 (per reservation) No Show Fee, in addition to the $50.00 cancellation fee. The cancellation fee will be subtracted from your original deposit amount and the remaining balance, if any, will be refunded to your credit card.

You can avoid a cancellation fee by electing 'pending' status in lieu of cancellation.
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