When is my credit card charged?

Our current online order form is not a live transaction, this means that your card is not charged when you submit your order. Upon receipt of your order we will verify crew availability and if your location requires a travel fee. In most cases we will have a crew available and you will not be required to pay a travel fee. When this occurs we will then charge your card for the deposit amount, process your order and provide you with a confirmation email.

If we do not have availability for your requested date/time or if your order requires a travel fee, we will contact you immediately to provide you with this information. If a travel fee is required your approval will be required before processing your order. In the event that we cannot accommodate your availability request or you do not approve of the travel charge your card will not be charged and you will not incur any fees.

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