Ontime Vanlines llc

Dear Brigitte,I hope this message finds you well, though I must start by offering my sincerest apologies for the distressing experience you had during your recent move. We deeply regret the damages caused to your tote, especially with delicate items inside. It was our utmost responsibility to ensure the safe transportation of your belongings, and the fact that heavy boxes were loaded on top is entirely unacceptable. Please believe me when I say that this is not the standard practice of our team, and we are deeply sorry for this addition to the unfortunate damage, I would like to address another mistake that occurred on my part. I mistakenly mixed up your move with another customer's, and I understand how distressing and inconvenient this must have been for you. Please know that I take full responsibility for this error, and I am committed to rectifying it immediately.I have launched a thorough investigation into the matter to identify the root causes of these issues. Rest assured, we are taking corrective measures to prevent such incidents from happening again in the future. We value our customers and their belongings, and your experience is not indicative of the quality of service we aim to this juncture, we can only imagine how upsetting this entire situation has been for you. I want to assure you that we are determined to make this accept my heartfelt apologies and know that i am taking the necessary steps to prevent similar occurrences in the future. I understand the trust you placed in us for your move, and we deeply regret having let you down. Your satisfaction is of the utmost importance to us, and we are committed to making the necessary changes to regain your you wish to discuss this matter further or if there's anything else we can do to make amends, please do not hesitate to contact me directly. We value your feedback, and your input will be invaluable in helping us improve our again, please accept my sincerest apologies on behalf of the entire team. We are determined to turn this experience around and show you the level of service you rightfully expect and you for your understanding, and we hope to have the opportunity to make things right for you in the t regards,Houston