Truck Load & Unload in Crestview, FL
I am not very happy at all. First off they left things in the truck when they said they were finished. They asked me to call their boss in the middle of the move and the result was the boss asked if I would mind if the guys left for about 30-60 minutes to do another job real quick then come back and finish. So being kind about it and flexible I said sure, no problem, I’ll work with you. So the end up taking two hours which was ok, I get it. So when it comes time to settle up, the guy says to me, we spent eight hours doing this job, I was like, excuse me? He tried to charge me for an hour and a half extra time, when they were only there 6.5 hours. I hate a cheater! I guess they didn’t expect me to realize I knew what time they really left and got back, or they just treated me as if I am ignorant, which I am not. Now a few hours later that night I got to thinking, and the guys took off with my key card for the door, I’m still trying to get that back, or it is a charge of 50 dollars to replace it, which it just so happens is the tip I gave they guy. So much for trying to be nice to people. So in closing, no I would not recommend this place to somebody else.
by Paula r H on 6/28/2020
Response from In & Out No BS Loading & Unloading, LLC
You requested 4 hours. The team was scheduled for 4 hours. Since it was going to take longer than 4 hours I simply asked if they could go do their 2nd job and return to finish helping you for which you were happy to oblige since we agreed to help you even after your orginal requested time had run out. I never cheat anyone so you can save your hate for someone else. They worked an additional 2.5 hours for you for which you requested a discount for agreeing to let them go help their scheduled customer and then return to help you like you did us a favor. The team didn't really want to return because they said you were rude to them from the moment they started working and all of your items were filthy with dirt, hair and urine. We were professional, courteous and went over our time to help you. I did give you a discount even though we were the ones doing you a favor. They both assured me they left your key card in the apartment with your son. Your rating and review are BS.