Pack Smart Moving Services LLC

New Albany, Indiana

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53 Reviews
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180 Moves

Hire Us to Help With:

Loading Unloading Furniture Move

About Us

Experienced movers, hard workers, is what best describes Pack Smart Moving Services, LLC. We take pride in what we do and that shows with our services. You will love the way we handle your house hold goods. Let us help with your moving needs today. Serving the Louisville area for years now.

Moving Services

Load and Unload Help Load and Unload Help
Furniture Moving Furniture Moving

Equipment & Extra Services

In addition to labor-only moving services, we also provide the moving equipment, materials or additional services shown below.

  • Basic/Standard Tools
  • Disassemble & Reassemble Furniture
  • Floor Dolly
  • Hand Truck Dolly
  • Packing Services

Customer Reviews

4.5 stars
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53 reviews
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180 moves
5
 
4
 
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2
 
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Timeliness
4.5
Professionalism
4.6
Communication
4.7
Preparedness
4.5
Expertise
4.5
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Truck Unload in Louisville, KY

We received services from Pack Smart on June 6, 2020.   We were disappointed in our service for several reasons.  We were coming from out of town and had already moved up our start time to try to accommodate the movers because they mentioned that they wanted to get another job after finishing ours.  We rated them poorly for timeliness because they showed up 30 minutes sooner than the updated start time (before we even arrived).  Once we arrived, we felt very rushed as they talked about the other job they needed to get to.  Upon our arrival, one of the movers left in his truck to air up a dolly, which he was unable to do and should have been done prior to us arriving.  One mover was on the phone two separate times for several minutes discussing other jobs.  He also had a poor attitude and constantly complained that our apartment was on the 3rd floor.  Both movers frequently complained about their old age and the work load.  These two movers were NOT in shape and were extremely inefficient.  Every time they went up the stairs they would take a 2-3 minute break to rest.  We felt like they were moving really slow on purpose and stalling because they told us we would have to pay more if the job was not complete in two hours.  One of the movers dropped our washer and described that we were "lucky it didn't break."  They also left a large dent in our wall.  With an hour left, the movers assured us the job could be done in the time limit. As we continued to move things ourselves, they proceeded to take a 15 minute break in their truck; however, after the 2 hours were up, the job was incomplete and there were still several heavy boxes left.  We didn't feel comfortable paying them extra so we completed the job ourselves.  I called the supervisor/owner twice to express our concerns and left a voice mail, but the phone call was never returned.  Overall, we were really disappointed in the quality of work and felt the value was poor due to excessive amount of breaks taken and the movers' inefficiency.
by Morgan G on 6/10/2020
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Truck Load in Fort Knox, KY

They did a GREAT job!
by Lance G on 5/2/2020
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Truck Load in Louisville, KY

Would use this service again for sure,,,,??????
by Garry A on 3/27/2020
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Furniture Move in Louisville, KY

Very professional 
by Robert J on 12/29/2019
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Truck Unload in La Grange, KY

This customer did not leave any additional comments.
by Leo H on 7/15/2019
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Portable Storage Unload in Louisville, KY

Treated my household goods and furniture with care. Both were very hard workers and very professional. I would hire them again without hesitation.
by Kristie K on 6/7/2019
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Truck Load in Jeffersonville, IN

Fast and professional
by Bernard greene on 3/30/2019
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Portable Storage Load in Louisville, KY

This customer did not leave any additional comments.
by Jessica D on 9/30/2018
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On-Site Move in Louisville, KY

This customer did not leave any additional comments.
by Eugene H on 9/11/2018
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On-Site Move in Louisville, KY

Excellent service!!! I will definitely use this company again!!
by Sharon L on 8/27/2018
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Pack Smart Moving Services LLC - 1828 Vale Ct, New Albany, IN 47150

Need Help? Call us at (888) 354-8303

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