USA Patriot Pro Movers

Not accurate. Minor scuffs on wall due to tight space and very big heavy furniture. Was on another job site on the truck when he called and i reached back as soon as I saw his missed call. We are working to have someone come out and fix. Sometimes during moves especially when the furniture pieces are big and going into a bit of tight space there might be a few scratches on the wall. However our movers are trained to be be very careful to avoid those. I wish I could upload the pictures. Yes I know any little scratch is not acceptable and we try to work towards such and this rarely happens and only does to a small extent when moving in difficult conditions. Was a rainy day so the guys gloves must have been wet too so a lot are dirty smudges that can be gently wiped off. 

Not accurate. I have repeatedly asked for pictures or proof of this damages she claims we caused and have yet to get a response. Customer calls after everything is loaded and about to be unloaded that the guys are moving too slow. Was at around 2hrs and It was 3 rooms. So 2 bedrooms and an office on the 3rd floor. Yes one of the rooms had bed, dresser and night stand why other was a full set. Again coming down 2 flights of stairs so I’m at a loss on why she think that amount of stuff going that distance completed around 2hrs is taking too long. I tell her ok if she thinks we are not doing well we can stop the clock then and she can either hire other movers or we can send out another crew the next day. She keeps on about the truck having to be returned. I tell her cost of returning/extending a truck rental is minimal compared to costs of moving if u feel like you are not getting good service. I let her know also that yes we are in the business to make money, support ourselves and family but not at expense of bad reputation. I tell her a good name to me is worth more than money and I’ll rather stop the move then than continue. I tell my crew to stop for a sec to we fig what’s going on and she begs us to continue work. So I think maybe she is worried about the cost despite what she has because I understand ppl have different financial situations. I tell the crew to focus on the big items they can’t get themselves but she still wanted everything cleared which we did. I only offered her the $60 discount because she was unable to pay the full bill and at this point was just wasting our time going back and forth. 98% of our customers are good ppl and families that appreciate good and hard work but every now and then have a client that rather than be upfront about situation try to use deceitful means to gain advantage. Again if we were that horrible when we had everything loaded up and wanted to stop u pleaded for us to continue and now you give us a negative review. We wish u the best