What information do we collect?
We collect information from you when you schedule moving services, request a quote or fill out a form. During these interactions, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To Process Requests and Transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the requested information (such as a quote), scheduling moving services or responding to your inquiry.
To Send Transactional Emails
The email address you provide for order processing, quoting or general contact inquiries will only be used to send you information pertaining to your order or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Customer Privacy and Information Requests
If you have hired Elite Moving Labor for your DIY move then you may request certain information from us. Information that may be requested includes:
- A copy of your completed work order
- A copy of your signed policy disclosure document
- An audio file of a recorded call
- A copy of system emails we have sent to you
Any request for the disclosure of this information must meet the following criteria:
- In writing and signed/dated (email is not accepted)
- Specify the information being requested
- Accompanied by a copy your identification. This must be a valid driver's license or passport
It is important to note that we will fully redact any sensitive data, such as credit card information, from all requests. Elite Moving Labor reserves the right to charge a nominal fee to offset the cost of obtaining, redacting and delivering this information to you.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
This policy was last modified on July 27th, 2015.
Customer Support & National Operations Center
Tampa, FL 33629